Essential Selling Skills Session 10 – Agreeing to Action and Follow Up ($35, 30 minutes, on-demand) The best way to tell if a sales call has gone well is if the customer agrees to an action or commitment, so it is essential to excel at the Agreeing to Action Stage of Selling. You will learn several ways to advance the sale forward, with emphasis on selecting the method that fits the personality style of the customer. Because it often requires multiple sales calls to eventually win a sale, the Agreeing to Action and Follow Up Stages are usually linked so we also will provide some guidelines on how to follow up effectively with customers. A downloadable planning form is included so that you can apply the concepts of agreeing to action and follow up when preparing for a real life sales call.
The video, downloadable handout, downloadable planning form, and quiz will improve your ability to get customers to make a commitment and take an action that advances the sale forward, including how to:
- Avoid using conventional high-pressure closing techniques that lessen the likelihood that you will win a sale
- Effectively use three selling skills and techniques that will advance a sale forward, including advice on how to select the appropriate method based on the personality style of the customer
- Follow up in a timely and professional way because this step is often done poorly by average sellers
- Plan and prepare for upcoming sales calls using a downloadable planning form
Essential Selling Skills Session 10: Agreeing to Action and Follow Up is the tenth of twelve online learning modules in the Essential Selling Skills Series.
Your registration provides 6 months access to practical skills-based online training, on your schedule, at your location.
The instructor is available to answer questions at firstname.lastname@example.org or 781-934-0900.
The entire Essential Selling Skills series includes almost 6 hours of training divided into 12 sessions, each about 30 minutes in duration. The series includes a 1 year subscription for the discounted price of $299. Session 1 is free, so use it as a no-cost way to preview the entire series.
Bill McCormick is the founder and president of Sales Training And Results, Inc. (STAR), a firm specializing in customized sales training and consulting. Bill has over 20 years of experience consulting managers and coaching sales executives and professionals. He is the primary author and developer of STAR's customized sales and management workshops.
Prior to founding STAR, he was Vice President of Marketing for an international consulting and training company. Bill was responsible for managing their entire sales and marketing effort, including an international network of licensees, and doubled their sales volume in four years. Prior to that, Bill held positions in sales, sales management, and marketing for a Fortune 25 firm.
Bill earned his M.S. degree in Business Administration from Johns Hopkins University and a B.S. degree from Rensselaer Polytechnic Institute. He also is on the Corporate Education Group (Boston University) faculty.